February 24th, 2014 — Uncategorized
We are the ITS Student Helpdesk!
For real time updates follow us on Twitter: https://twitter.com/#!/wes_itsinfo
or Like us on Facebook: https://www.facebook.com/pages/Wesleyan-University-ITS-Helpdesk/239525922741559
We are a free, computer helpdesk with consultants trained to help you with any software-based computer problems. We also help you get your devices online, including gaming systems, phones, and all idevices.
We share an office with the Computer Service Center, which can handle any hardware problems you may have.
For more information about the services we offer, check out the About Us page.
You can find us in Exley 116, through the glass doors next to the elevators near Pi Cafe down the first hallway to the left.
If you have a question you can also reach us at (860) 685-4000.
If you have a problem you can email us at firstname.lastname@example.org.
However, we recommend you bring your computer in to the desk where we can troubleshoot in greater detail and help you fix any problems.
We are open:
10am-10pm Monday – Thursday
May 29th, 2013 — Uncategorized
Room 116 Exley Science Center
*Closed on July 4 and July 5
February 13th, 2013 — Uncategorized
The PeopleSoft issue that affected multiple systems including Moodle and wireless access is nearly resolved. We are restoring systems as quickly as possible. Email notifications to the community were severely delayed as the list-serve system was also impacted. ITS will follow up with an update this afternoon.
November 5th, 2012 — Uncategorized
If you’ve just changed your password via your portfolio, you will need to change it also within your computer’s settings so it can continue connecting to wesstudent or wesfacstaff. This also applies for other programs that use your Wesleyan account information in any way – for example: Outlook, Apple Mail, Thunderbird, etc.
If you use a Mac, please consult this guide
If you use a PC running Windows 7 or Vista, please consult this guide
For any other OS, please call or visit us at the Student Helpdesk (ext. 4000).
August 26th, 2013 — Uncategorized Tagged 10.6, 10.7, 10.8, 10.9, anyconnect, apple, cisco, connect, internet, leopard, lion, mac, Mac 10.5, Mavericks, os x, snow, vpn, webvpn
Below are instructions for setting up VPN connectivity if you are using:
- Mac OS 10.6 (“Snow Leopard”)
- Mac OS 10.7 (“Lion”)
- Mac OS 10.8 (“Mountain Lion”)
- Mac OS 10.9 (“Mavericks”)
(If you are using Mac OS X 10.5 “Leopard” or below, use these instructions instead. How do you know? On your Mac, click the Apple menu in the upper-left, and select “About This Mac.”)
Click here to manually download the .dmg of the Cisco AnyConnect installer. You will be prompted for your Wesleyan credentials.
Double-click on the .dmg file after download, and then double-click on the vpn.pkg installer file in the resulting window, and follow the installation prompts.
The connection window will appear:
We highly recommend you enable local LAN access in order to maintain any local network connections:
Back at the connection window, click connect. Enter your Wesleyan username and password. At the next prompt, click Accept.
Your browser will open to a page that verifies you are connected:
When you’d like to disconnect your VPN connection, you can either click on the Disconnect button in the Cisco AnyConnect Secure Mobility Client window, or simply quit the application.
April 26th, 2013 — Uncategorized
On Mac OS X versions below 10.6, like Mac OS X 10.4 (Tiger) and 10.5 (Leopard), attempting to install the IMS printing app ‘Popup’ will cause two popups to consistently appear saying that Notify and Popup have crashed. This can be fixed by manually uninstalling the application by deleting the following files.
February 26th, 2013 — Uncategorized
The following links can come in handy while preparing a thesis for upload into the Honors Management System
To reduce the sizes of a pictures in Word for Mac, go to the File menu and select Reduce File Size. Set Picture Quality to the desired quality (either best for viewing on-screen or best for sending in an email), select Apply to: All photos in this file, and click OK. The photos in the document will be compressed according to the quality selected.