Room 116 Exley Science Center
(860) 685-4000
helpdesk@wesleyan.edu

June
Monday-Friday: 9:00AM-3:30PM

July
Monday-Thursday: 9:00AM-5:00PM
Friday: 9:00AM-12:00PM Noon

*Closed on July 4 and July 5

August
Monday-Friday: 9:00-5:00PM

The PeopleSoft issue that affected multiple systems including Moodle and wireless access is nearly resolved.  We are restoring systems as quickly as possible.  Email notifications to the community were severely delayed as the list-serve system was also impacted.  ITS will follow up with an update this afternoon.

If you’ve just changed your password via your portfolio, you will need to change it also within your computer’s settings so it can continue connecting to wesstudent or wesfacstaff. This also applies for other programs that use your Wesleyan account information in any way – for example: Outlook, Apple Mail, Thunderbird, etc.

If you use a Mac, please consult this guide

If you use a PC running Windows 7 or Vista, please consult this guide 

For any other OS, please call or visit us at the Student Helpdesk (ext. 4000).

We are the ITS Student Helpdesk!

For real time updates follow us on Twitter: https://twitter.com/#!/wes_itsinfo

or Like us on Facebook: https://www.facebook.com/pages/Wesleyan-University-ITS-Helpdesk/239525922741559

We are a free, computer helpdesk with consultants trained to help you with any software-based computer problems.  We also help you get your devices online, including gaming systems, phones, and all idevices.

We share an office with the Computer Service Center, which can handle any hardware problems you may have.

For more information about the services we offer, check out the About Us page.

You can find us in Exley 116, through the glass doors next to the elevators near Pi Cafe down the first hallway to the left.

If you have a question you can also reach us at (860) 685-4000.

If you have a problem you can email us at helpdesk@wesleyan.edu.

However, we recommend you bring your computer in to the desk where we can troubleshoot in greater detail and help you fix any problems.

We are open:

10am-10pm Monday – Thursday

10am-5pm Fridays

7pm-10pm Sundays

Check out our FAQ and How-tos  for more information.

On Mac OS X versions below 10.6, like Mac OS X 10.4 (Tiger) and 10.5 (Leopard), attempting to install the IMS printing app ‘Popup’ will cause two popups to consistently appear saying that Notify and Popup have crashed. This can be fixed by manually uninstalling the application by deleting the following files.

/Library/LaunchAgents/com.pharos.notify.plist
/Library/LaunchAgents/com.pharos.popup.plist
/Library/Application Support/Pharos

Below are instructions for setting up VPN connectivity if you are using Mac OS X 10.5 “Leopard” or below.

(If you are using Mac OS X 10.6 “Snow Leopard” or above, use these instructions instead. How do you know? On your Mac, click the Apple menu in the upper-left, and select “About This Mac”)

You can download the Cisco VPN IPSec installer here.

Double-click on the .dmg file after download, and then double-click on the vpn.pkg installer file in the resulting window, and follow the installation prompts.

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