ITS HelpDesk

We are the ITS Student Helpdesk!

For real time updates follow us on Twitter: https://twitter.com/#!/wes_itsinfo

or Like us on Facebook: https://www.facebook.com/pages/Wesleyan-University-ITS-Helpdesk/239525922741559

 

We are a free, computer helpdesk with consultants trained to help you with any software-based computer problems.  We also help you get your devices online, including gaming systems, phones, and all idevices.

We share an office with the Computer Service Center, which can handle any hardware problems you may have.

For more information about the services we offer, check out the About Us page.

You can find us in Exley 116, through the glass doors next to the elevators near Pi Cafe down the first hallway to the left.

If you have a question you can also reach us at (860) 685-4000.

If you have a problem you can email us at helpdesk@wesleyan.edu.

However, we recommend you bring your computer in to the desk where we can troubleshoot in greater detail and help you fix any problems.

We are open:

10am-10pm Monday – Thursday

10am-5pm Fridays

7pm-10pm Sundays

Check out our FAQ and How-tos  for more information.

Summer 2013 Hours

Room 116 Exley Science Center
(860) 685-4000
helpdesk@wesleyan.edu

June
Monday-Friday: 9:00AM-3:30PM

July
Monday-Thursday: 11:00AM-5:00PM
Friday: 9:00AM-12:00PM

*Closed on July 4 and July 5

August
Monday-Friday: 11:00AM-5:00PM

PeopleSoft problems affected multiple systems including Moodle and Wireless access

The PeopleSoft issue that affected multiple systems including Moodle and wireless access is nearly resolved.  We are restoring systems as quickly as possible.  Email notifications to the community were severely delayed as the list-serve system was also impacted.  ITS will follow up with an update this afternoon.

After Changing your Password: Changing it within your Computer’s Settings

If you’ve just changed your password via your portfolio, you will need to change it also within your computer’s settings so it can continue connecting to wesstudent or wesfacstaff. This also applies for other programs that use your Wesleyan account information in any way – for example: Outlook, Apple Mail, Thunderbird, etc.

If you use a Mac, please consult this guide

If you use a PC running Windows 7 or Vista, please consult this guide 

For any other OS, please call or visit us at the Student Helpdesk (ext. 4000).

Cisco VPN for Mac OS 10.6–10.9

Below are instructions for setting up VPN connectivity if you are using:

  • Mac OS 10.6 (“Snow Leopard”)
  • Mac OS 10.7 (“Lion”)
  • Mac OS 10.8 (“Mountain Lion”)
  • Mac OS 10.9 (“Mavericks”)

(If you are using Mac OS X 10.5 “Leopard” or below, use these instructions instead. How do you know? On your Mac, click the Apple menu in the upper-left, and select “About This Mac.”)

 

Click here to manually download the .dmg of the Cisco AnyConnect installer. You will be prompted for your Wesleyan credentials.

Double-click on the .dmg file after download, and then double-click on the vpn.pkg installer file in the resulting window, and follow the installation prompts.


 

The connection window will appear:

AnyConn_login

 

We highly recommend you enable local LAN access in order to maintain any local network connections:

AnyConn_login_LocalLAN

 

AnyConn_prefs

Back at the connection window, click connect. Enter your Wesleyan username and password. At the next prompt, click Accept.

Your browser will open to a page that verifies you are connected:

VPN_connected

When you’d like to disconnect your VPN connection, you can either click on the Disconnect button in the Cisco AnyConnect Secure Mobility Client window, or simply quit the application.

 

Pharos Notify/Popup Popups Bug

On Mac OS X versions below 10.6, like Mac OS X 10.4 (Tiger) and 10.5 (Leopard), attempting to install the IMS printing app ‘Popup’ will cause two popups to consistently appear saying that Notify and Popup have crashed. This can be fixed by manually uninstalling the application by deleting the following files.

/Library/LaunchAgents/com.pharos.notify.plist
/Library/LaunchAgents/com.pharos.popup.plist
/Library/Application Support/Pharos

PDF Manipulation for Thesis Writers

The following links can come in handy while preparing a thesis for upload into the Honors Management System

Windows links

Mac links
To reduce the sizes of a pictures in Word for Mac, go to the File menu and select Reduce File Size. Set Picture Quality to the desired quality (either best for viewing on-screen or best for sending in an email), select Apply to: All photos in this file, and click OK. The photos in the document will be compressed according to the quality selected.