ITS HelpDesk Blog

Welcome Back! The Student Helpdesk resumes its normal hours today on Thursday 1/26!

Welcome to the ITS HelpDesk Blog!

For specific questions call x4000 or email helpdesk@wesleyan.edu

The Helpdesk is a student run department of ITS. We answer questions regarding computing at Wesleyan. We also provide software disk recovery services and basic tutorials on all of Wesleyan’s computer systems and supported software. The Helpdesk will attempt to either assist or recommend a solution for many computer-related problems.

For Students

Our chief concern is the operation of critical software on your computer and your internet connection. We also do Microsoft Office Installs (free). We support anything that is available on Wesleyan Software Servers. We’ll be happy to assist you with other software but make no guarantees that we can help.

The Helpdesk is also the place for any account-related problems. If any of your accounts stop working, we will either fix it ourselves or alert the appropriate ITS staffperson. If you have forgotten your password or your account has been disabled we will gladly reset them for you, but you must come to the helpdesk office in person to provide proper identificaton. Wesleyan default passwords can be obtained by contacting the HelpDesk.

House calls – will be scheduled on an as-needed basis. The most common problems requiring house calls are internet problems in houses. If we cannot fix your desktop problem over the phone, we will take your contact information.  We will not make house calls for printer problems or non-Wesleyan software.

Hardware support – is limited by liability. We will NOT open up your computer, but can provide some advice on what may be wrong and some options. This policy does not extend to broken removable disks, we will make every effort to recover your data using a number of different tools. With some luck, we are also able to recover data on crashed laptop sytems that are brought into the Helpdesk.

For Faculty and Staff

While we are not trained on faculty and staff machines and issues, we may be able to help. Problems may be transferred  to department’s DSS (Desktop Support Specialist). We will generally not schedule house calls for faculty and staff. We will do everything in our power to respond to emergencies after normal hours.

For Alumni

Alumni should e-mail the Alumni Help Desk at wesnet@wesleyan.edu or call (860) 685-2525.

If you receive and email with a subject that says “warning!” informing you your email inbox is full, please do not click the URL provided.  This is not an official Wesleyan email.  If you do enter your information in an unsecured site, please change your password.

** The Helpdesk will be open Sunday night from 7-10 pm. Thanks!

The ITS Student Helpdesk will be closed for Thanksgiving break.  We will reopen Monday, November 28 at 10am.

Have a great break!

As of today, September 5th, we seem to be seeing a new error regarding Cisco.  It shows a message telling users they cannot access a secure connection.  We are currently working on a solution that should be available soon.

We apologize for any inconvenience,

ITS Helpdesk

The ITS Helpdesk is happy to announce we will begin to edit our website to follow WAI guidelines this year.  The Web Accessibility Initiative (WAI)  and the Helpdesk are committed to providing full web accessibility to differently abled and mobile users.  [Link to WAI website]

Together with our new Facebook page [Link] and our work with the WSA, we hope to increase our presence to reach all students.  Check our blog or like us on Facebook to see what’s next!