Linux Support
The helpdesk has just begun to work on supporting Linux at Wesleyan. This program is in its infancy and will be expanded as more and more helpdesk consultants are trained in Linux. Our goal is to offer technical support for Linux through the helpdesk. Support for the following is currently provided by the helpdesk and this will hopefully be expanded as time goes on.
What we support
- OS Install (Redhat Linux)
- Dual Booting (Windows/Redhat Linux)
- Backups
- Networking (Setup and troubleshooting)
- User Accounts setup and management
- Security Updates/Patches
- Application installations
- Devices installation and troubleshooting (Hardware such as ethernet cards, etc)
- Basic X problems
Support Procedure
Beginning this semester, helpdesk will begin to accept calls (x4000) for Linux help. A helpdesk consultant will inform you as to whether or not your problem is supported by helpdesk. The consultant will then try to help solve this problem over the phone and if this is unsuccessful, the consultant will take your information and you will be put into a Linux support queue. A consultant will then contact you within 24 to 48 hours and setup a time to meet with you in to try and resolve your problem. You may also email questions or problems to linux@wesleyan.edu and they will be responded to within 24 hours by a helpdesk Linux consultant.