Latest News
Helpdesk Can Now Register Gaming Consoles
The ITS Helpdesk is happy to announce that we are now capable of manually registering gaming consoles such as the Playstation, Xbox, etc.
For instructions please go
here.
Backup, backup, backup
Remember to backup important files such as Senior Theses. Floppy disks, CDs, DVDs, and even hard drives can fail. Dragon, however, is a backed up every evening and is guaranteed not to lose your files.
WoodFrames Equipped With Reset Switches
ITS is pleased to announce that all woodframe houses have been equipped with remote reset switches for their cable modems.
Using The Switch
The cable modem is connected to device #1. To reset your modem, simply press device #1 off; wait up to 3 minutes; and turn device #1 back on.
Please do not adjust the red dial since it is confiugred to communicate with your house's cable modem. Adjusting this setting will prevent the switch from working.
Extended hours
Helpdesk's hours have been extended for the next two days. Our new hours are:
Sunday, September 3: 9 am to 5 pm
Monday, September 4: 9 am to 10 pm.
Woodframe Internet Outages
Comcast has modified server-side settings on many of the cable modems in wood frames, causing them to crash. Sometimes they will start working again on their own, and sometimes they need to be physically turned off and turned on again. If your house's internet has not been working for several days, email helpdesk@wesleyan.edu with your phone number and address and we will get your house back online as quickly as possible.
We apologize for the inconvenience of this temporary internet outage.